Returns Policy
1.1 ICS Cool Energy is deemed to have no knowledge
of the particular purpose or market for which the goods
are required unless the contract so specifies. The customer
is deemed to have purchased the goods relying on his own
knowledge and expertise after making due enquiry.
1.2 Goods will only be accepted for a credit refund for
a period of 7days after sale to the end user. After that
time we reserve the right to either repair or replace at
our discretion. Non-faulty goods will not usually be refunded
after this period. In the event that a refund is agreed,
it will be less a30% re-stocking fee, plus any other reasonable
costs incurred by us to the date of the refund.
1.3 On trade sales ICS Cool Energy will accept returns with in a period
of 7 days for a credit refund or replacement. If the goods
are undamaged, customers will incur a 30% restocking credit
charge, should a credit refund be requested. Thereafter
ICS Cool Energy will deal only with warranty claims and repairs.
1.4 On retailer sales no return and money back will apply
and the customer will only been titled to replacement products
in the event of damaged goods.
1.5 For the Hire Trade our warranty policy is a buy out
guarantee of 2% discount from net price. Once the product
is put on hire or rent the warranty is nil and void.
1.6 ICS Cool Energy gives the customer a 12 month parts and labour
warranty on new products and 3 month on ex-rental products.
1.7 Please contact ICS Cool Energy prior to returning your product
to obtain a returns number. Your product cannot be accepted
without this number.
Please also view our Terms
and Conditions and Privacy
Policy
E-mail: info@coolenergy.co.uk
Tel: + 44 023 8052 7300
Fax: + 44 023 8086 2938 |