Returns Policy

1.1 ICS Cool Energy is deemed to have no knowledge of the particular purpose or market for which the goods are required unless the contract so specifies. The customer is deemed to have purchased the goods relying on his own knowledge and expertise after making due enquiry.

1.2 Goods will only be accepted for a credit refund for a period of 7days after sale to the end user. After that time we reserve the right to either repair or replace at our discretion. Non-faulty goods will not usually be refunded after this period. In the event that a refund is agreed, it will be less a30% re-stocking fee, plus any other reasonable costs incurred by us to the date of the refund.

1.3 On trade sales ICS Cool Energy will accept returns with in a period of 7 days for a credit refund or replacement. If the goods are undamaged, customers will incur a 30% restocking credit charge, should a credit refund be requested. Thereafter ICS Cool Energy will deal only with warranty claims and repairs.

1.4 On retailer sales no return and money back will apply and the customer will only been titled to replacement products in the event of damaged goods.

1.5 For the Hire Trade our warranty policy is a buy out guarantee of 2% discount from net price. Once the product is put on hire or rent the warranty is nil and void.

1.6 ICS Cool Energy gives the customer a 12 month parts and labour warranty on new products and 3 month on ex-rental products.

1.7 Please contact ICS Cool Energy prior to returning your product to obtain a returns number. Your product cannot be accepted without this number.

Please also view our Terms and Conditions and Privacy Policy

E-mail: info@coolenergy.co.uk
Tel: + 44 023 8052 7300
Fax: + 44 023 8086 2938